{"id":45972,"date":"2022-03-21T13:27:08","date_gmt":"2022-03-21T13:27:08","guid":{"rendered":"https:\/\/wpstaging.mailrelay.com\/faq\/"},"modified":"2022-03-21T20:14:47","modified_gmt":"2022-03-21T20:14:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Aqui voc\u00ea ir\u00e1 encontrar respostas para as d\u00favidas mais comuns sobre a Mailrelay.<\/p>\n\n

O que \u00e9 a Mailrelay?<\/strong>

A Mailrelay \u00e9 uma plataforma avan\u00e7ada de email marketing online, poderosa e f\u00e1cil de usar o suficiente para ser adequada a qualquer tipo de usu\u00e1rio ou empresa. Desde pequenas empresas, que precisam enviar apenas algumas centenas de emails, a grandes corpora\u00e7\u00f5es que enviam milh\u00f5es de emails por m\u00eas.<\/p> <\/div>

Por que preciso da Mailrelay?<\/strong>

A maioria das empresas n\u00e3o tem recursos nem dinheiro para ter e manter seu pr\u00f3prio sistema de envio de newsletters de alto desempenho. Oferecemos isso a um custo muito baixo e sem tempo de implanta\u00e7\u00e3o, pois voc\u00ea s\u00f3 precisa de um usu\u00e1rio e uma senha para come\u00e7ar a usar nosso programa de email marketing.<\/p> <\/div>

Posso enviar usando uma conta do hotmail ou yahoo como endere\u00e7o de remetente?<\/strong>

Voc\u00ea n\u00e3o pode. Voc\u00ea deve ter acesso para configurar os registros DNS do dom\u00ednio para alterar a configura\u00e7\u00e3o do SPF para que seus emails n\u00e3o sejam marcados como spam.<\/p> <\/div>

Qual a diferen\u00e7a entre planos mensais e planos pr\u00e9-pagos?<\/strong>

Os planos mensais t\u00eam uma limita\u00e7\u00e3o na quantidade de e-mails que voc\u00ea pode enviar por m\u00eas e no n\u00famero de endere\u00e7os diferentes para os quais voc\u00ea poder\u00e1 enviar. Os limites e o pagamento s\u00e3o mensais e o contrato tem dura\u00e7\u00e3o de 12 meses.

Com os planos pr\u00e9-pagos voc\u00ea paga uma quantidade fixa de e-mails e pode gast\u00e1-la como quiser durante 12 meses sem limite de assinantes.<\/p> <\/div>

Quais s\u00e3o as diferen\u00e7as entre as vers\u00f5es Standard e Enterprise?<\/strong>

Os planos Enterprise da Mailrelay tamb\u00e9m inclui estes recursos avan\u00e7ados:

\u00b7 Estat\u00edsticas visuais com rastreamento de visitantes, cliques e bounces.
\u00b7 Campos din\u00e2micos (newsletters personalizadas).
\u00b7 Formul\u00e1rios de assinatura para integra\u00e7\u00e3o web.
\u00b7 Dom\u00ednio personalizado.
\u00b7 Tokens de rastreamento em links.
\u00b7 Aplicativo para iPhone.
\u00b7 Sincroniza\u00e7\u00e3o de contatos com o Microsoft Windows.
\u00b7 API de desenvolvimento e integra\u00e7\u00e3o.<\/p> <\/div>

Quais s\u00e3o as limita\u00e7\u00f5es do plano gratuito?<\/strong>

A vers\u00e3o gratuita do nosso servi\u00e7o tem um limite de 15.000 emails por m\u00eas e 3.000 endere\u00e7os de email diferentes. Voc\u00ea pode aumentar esse limite seguindo-nos no twitter para obter um aumento adicional atingindo um total de 75.000 emails por m\u00eas e 15.000 emails diferentes.<\/p> <\/div>

Posso enviar emails de qualquer tamanho?<\/strong>

Voc\u00ea pode faz\u00ea-lo, mas lembre-se de que se o seu e-mail tiver mais de 100 kB, o sistema contabilizar\u00e1 um email para cada bloco adicional de 100 kB.

Se, por exemplo, seus emails ocuparem 250kB, contar\u00e3o como 3 emails para efeitos de cobran\u00e7a. Observe que esse \u00e9 o tamanho total do email, incluindo cabe\u00e7alhos, texto, assunto e anexos.

Al\u00e9m disso, quando os anexos s\u00e3o enviados, eles s\u00e3o convertidos para o formato base64, ocupando cerca de 30% a mais do que o tamanho original (https:\/\/en.wikipedia.org\/wiki\/Binary_file).<\/p> <\/div>

O que acontece se eu gastarr todo o meu limite mensal e precisar enviar mais emails?<\/strong>

Voc\u00ea pode entrar em contato conosco e fazer um upgrade para um plano mensal maior ou obter um volume pr\u00e9-pago se for necess\u00e1rio.<\/p> <\/div>

O que acontece se eu gastar meu plano pr\u00e9-pago e precisar enviar mais emails?<\/strong>

Voc\u00ea pode simplesmente entrar em contato conosco para obter um novo pacote pr\u00e9-pago.<\/p> <\/div>

A Mailrelay detecta e limpa emails devolvidos e com falha?<\/strong>

sim. Nosso sistema detecta automaticamente emails devolvidos com erro permanente e os marca como devolvidas para n\u00e3o enviar nenhum email para esses endere\u00e7os no futuro. Na verdade, temos uma base de dados compartilhada de endere\u00e7os inv\u00e1lidos e aqueles detectados no processo de importa\u00e7\u00e3o s\u00e3o marcados como devolvidos diretamente.

A primeira vez que voc\u00ea enviar sua newsletter, a Mailrelay detectar\u00e1 emails com falha em sua base de dados e os marcar\u00e1 como devolvidos. Em campanhas futuras, o sistema enviar\u00e1 apenas para assinantes ativos e os endere\u00e7os devolvidos n\u00e3o ser\u00e3o enviados nem cobrados.<\/p> <\/div>

A Mailrelay tem seu pr\u00f3prio banco de dados?<\/strong>

N\u00e3o, oferecemos a plataforma para envio e an\u00e1lise de newsletters, mas n\u00e3o oferecemos listas de email de nenhum tipo.<\/p> <\/div>

Posso enviar de diferentes dom\u00ednios como remetente?<\/strong>

Voc\u00ea pode enviar do dom\u00ednio que escolher, desde que seja o propriet\u00e1rio ou tenha acesso de administrador sobre seus registros DNS.<\/p> <\/div>

Por que n\u00e3o posso enviar campanhas de email marketing do meu provedor de internet?<\/strong>

Os provedores de email regulares limitam a quantidade de emails que voc\u00ea pode enviar por dia e, al\u00e9m disso, enviar uma grande quantidade de emails atrav\u00e9s de uma conex\u00e3o ADSL levaria horas, talvez dias, porque a velocidade do upstream \u00e9 muito baixa.<\/p> <\/div>

Usarei meus recursos de conex\u00e3o com a Mailrelay?<\/strong>

Se voc\u00ea enviar seus emails do nosso painel online, todos os emails s\u00e3o enviados inteiramente de nossos servidores. Se voc\u00ea se conectar ao nosso servidor atrav\u00e9s do SMT, voc\u00ea usar\u00e1 sua conex\u00e3o com a Internet no envio.<\/p> <\/div>

Preciso de autoriza\u00e7\u00e3o dos meus assinantes?<\/strong>

A legisla\u00e7\u00e3o espanhola define spam como qualquer email n\u00e3o solicitado, portanto, voc\u00ea deve ter autoriza\u00e7\u00e3o de todos os seus assinantes para enviar emails para eles. Em outros pa\u00edses. Em outros pa\u00edses, no entanto, as leis s\u00e3o diferentes.<\/p> <\/div>

Voc\u00eas garantem que n\u00e3o serei bloqueado no hotmail, yahoo, etc?<\/strong>

Nem n\u00f3s, nem qualquer outra empresa, podemos garantir 100% de entrada em um determinado provedor, \u00e9 algo que s\u00f3 depende deles. As regras que filtram e-mails de spam s\u00e3o pessoais de cada fornecedor e n\u00e3o s\u00e3o p\u00fablicas.

No entanto, nossa plataforma est\u00e1 pronta e projetada para atender aos requisitos dos provedores em termos de velocidade de entrega, gerenciamento de IP e muitos outros fatores que determinam a entrada ou n\u00e3o dos emails. O mais importante para que os emails cheguem corretamente em todos os provedores \u00e9 ter e manter a lista de assinantes limpa.<\/p> <\/div>

Por que n\u00e3o consigo um servidor dedicado para enviar campanhas de email marketing?<\/strong>

Ser capaz de enviar grandes quantidades de emails em pouco tempo e n\u00e3o ter problemas de entrega n\u00e3o se trata apenas de um servidor poderoso. \u00c9 preciso ter um software poderoso e oferecer as ferramentas necess\u00e1rias para facilitar o processo de envio e poder coletar e analisar todos os dados dos destinat\u00e1rios para que voc\u00ea possa saber se a newsletter foi \u00fatil e como melhorar suas futuras newsletters, e \u00e9 isso que oferecemos e a um pre\u00e7o muito competitivo.

Para que seus emails cheguem \u00e0 caixa de entrada de seus clientes \u00e9 necess\u00e1rio assinar alguns acordos com Hotmail, Yahoo, Gmail revisando as mensagens em tempo real, alterando as mensagens de um IP para outro quando necess\u00e1rio. Esses requisitos n\u00e3o podem ser atendidos com um servidor dedicado. Se voc\u00ea contratar um servidor dedicado \u00e9 muito prov\u00e1vel que seu IP seja bloqueado em sua primeira campanha, deixando voc\u00ea com o contrato do servidor dedicado e impossibilitado de enviar mais mensagens. Resumindo, a Mailrelay oferece um sistema com a m\u00e1xima garantia de chegar \u00e0 caixa de entrada de seus clientes.<\/p> <\/div>

Posso usar a Mailrelay com SMTP?<\/strong>

Sim, voc\u00ea pode, mas voc\u00ea tem que ter em mente duas coisas:

\u00b7 A velocidade de envio ser\u00e1 limitada pela sua conex\u00e3o com a Internet.

\u00b7 Voc\u00ea n\u00e3o ter\u00e1 acesso \u00e0s nossas estat\u00edsticas visuais porque neste processo os e-mails s\u00e3o enviados diretamente e n\u00e3o pr\u00e9-processados pelo nosso sistema.<\/p> <\/div>

Como incluo links de cancelamento de assinatura nas newsletters?<\/strong>

Para adicionar o link de cancelamento de assinatura, voc\u00ea pode seguir estas etapas: https:\/\/blog.mailrelay.com\/pt\/2019\/03\/06\/mailrelay-v3-primeiros-passos-guia-geral-para-enviar-uma-newsletter#_Adicionando_o_link_de_cancelamento<\/p> <\/div>

Como funciona o limite de assinantes?<\/strong>

Essa \u00e9 uma pergunta muito comum, \u00e0s vezes o limite de assinantes da conta pode ser confundido com um limite de assinantes de newsletter ou limite de grupo. N\u00e3o funciona assim, na verdade o limite representa um limite global, baseado no tipo de conta que voc\u00ea possui. N\u00e3o importa se voc\u00ea criou grupos de assinantes menores, ou at\u00e9 mesmo excluiu o assinante assim que a newsletter foi enviada.

Vejamos um exemplo, se sua conta tivesse um limite de 5 assinantes e voc\u00ea enviasse uma newsletter para os seguintes assinantes:

\u2013 subscriber1@demo.net
\u2013 subscriber2@demo.net
\u2013 subscriber3@demo.net

Neste momento, usamos 3 de 5 assinantes totais. Vamos ver mais um envio de newsletter:

\u2013 subscriber1@demo.net
\u2013 subscriber2@demo.net
\u2013 subscriber3@demo.net
\u2013 subscriber4@demo.net
\u2013 subscriber5@demo.net

As 3 primeiras contas j\u00e1 foram usadas em um envio anterior, estas n\u00e3o ser\u00e3o subtra\u00eddas do limite (no entanto, ser\u00e3o subtra\u00eddas do limite de envios, n\u00e3o o de assinantes), mas como h\u00e1 duas novas contas subscriber4@demo.net e subscriber5@demo.net outros 2 assinantes ser\u00e3o usados, agora usamos todos os 5 assinantes. Agora podemos enviar newsletters para essas contas sem problemas, como as seguintes:

\u2013 subscriber3@demo.net
\u2013 subscriber4@demo.net
\u2013 subscriber5@demo.net

Isso funcionar\u00e1, pois estamos mantendo nosso limite de assinantes. Mas n\u00e3o podemos fazer algo como:

\u2013 subscriber3@demo.net
\u2013 subscriber4@demo.net
\u2013 subscriber6@demo.net
\u2013 subscriber7@demo.net

Como estar\u00edamos subtraindo assinantes do limite, que j\u00e1 \u00e9 0, o sistema interromperia o envio de newsletters.
IMPORTANTE: excluir assinantes, criar grupos menores e assim por diante n\u00e3o afeta o limite de assinantes, pois conta apenas os e-mails enviados para contas de e-mail diferentes.

IMPORTANTE: a cada m\u00eas o limite \u00e9 colocado em 0, ent\u00e3o a cada m\u00eas voc\u00ea poder\u00e1 enviar emails para contas diferentes.

IMPORTANTE: d\u00ea uma olhada no menu \u201cRelat\u00f3rios\u201d -> \u201cEstat\u00edsticas de pacotes\u201d para ver um resumo dos envios e assinantes utilizados.<\/p> <\/div>

Como posso fazer login na minha conta no site mailrelay.com?<\/strong>

Esta \u00e9 outra pergunta que nos fazem de tempos em tempos, a resposta \u00e9 que voc\u00ea s\u00f3 precisa clicar no bot\u00e3o de login no canto superior direito. E inserir seu email e senha, no formul\u00e1rio de login:

https:\/\/demo.ipzmarketing.com

Cada usu\u00e1rio recebe uma URL diferente, mas sempre pode ser encontrada no email de boas-vindas.<\/p> <\/div>

Posso usar endere\u00e7os de e-mail com acentos, \u00f1 ou \u00e7?<\/strong>

Se voc\u00ea deseja enviar sua newsletter a partir de um endere\u00e7o de e-mail que cont\u00e9m esses caracteres, ou entre as contas de seus clientes-alvo existem contas que cont\u00eam esses caracteres, devemos considerar v\u00e1rias coisas.

Por um lado, devemos entender que um endere\u00e7o de e-mail \u00e9 dividido em duas partes, separadas pelo @:
parte-local@nome-dominio

O nome de dom\u00ednio deve corresponder a um dom\u00ednio existente e deve cumprir as regras para nomes de dom\u00ednio.

Estes geralmente incluem letras, n\u00fameros, h\u00edfens e pontos (podem existir nomes de dom\u00ednio com \u00f1). Voc\u00ea pode encontrar mais informa\u00e7\u00f5es no seguinte link https:\/\/en.wikipedia.org\/wiki\/Hostname

A parte local pode usar qualquer um dos seguintes caracteres:

\u2013 Caracteres mai\u00fasculos e min\u00fasculos do alfabeto ingl\u00eas
– N\u00fameros de 0 a 9
\u2013 Os seguintes caracteres !#$%&’*+-\/=?^_`{|}~
\u2013 O caractere ponto \u201c.\u201d (mas n\u00e3o no in\u00edcio ou no final da parte local, ou repetido duas vezes)
\u2013 Certos caracteres especiais \u201c(),:;< >@[] com algumas restri\u00e7\u00f5es

Observe que a parte local deve cumprir as disposi\u00e7\u00f5es do seguinte:

\u2013 Alfabeto latino (com diacr\u00edticos): Pel\u00e9@example.com
– Alfabeto grego
– Caracteres japoneses
– Caracteres cir\u00edlicos

Pode n\u00e3o funcionar em todos os servidores e clientes de email.

Para obter mais informa\u00e7\u00f5es, visite o seguinte artigo https:\/\/en.wikipedia.org\/wiki\/Email_address<\/p> <\/div>

Como configurar um dom\u00ednio personalizado para acessar o painel e renomear os links de rastreamento?<\/strong>

Normalmente, para acessar sua conta Mailrelay, voc\u00ea deve usar uma URL semelhante a esta:

seudominio.ipzmarketing.com

Onde \u201cseudominio\u201d \u00e9 substitu\u00eddo pelo nome de dom\u00ednio da sua empresa. Assim, desta forma, a termina\u00e7\u00e3o .ipzmarketing.com\u201d \u00e9 sempre adicionada ao seu nome de dom\u00ednio. Mas \u00e9 poss\u00edvel fazer algumas configura\u00e7\u00f5es para poder acessar diretamente usando seu nome de dom\u00ednio, por exemplo:

newsletters.seudominio.com

Ou qualquer outra coisa que voc\u00ea queira no lugar de \u201cnewsletters\u201d. Se voc\u00ea quiser fazer essa altera\u00e7\u00e3o, precisar\u00e1 criar um registro CNAME no DNS para o subdom\u00ednio desejado. Isso deve ser feito no painel de administra\u00e7\u00e3o do seu host de dom\u00ednio e deve apontar para yourdomain.ipzmarketing.com

Observe que voc\u00ea deve usar um subdom\u00ednio, apontando diretamente para o dom\u00ednio principal pode impedir que seu site n\u00e3o funcione corretamente (em caso de d\u00favida entre em contato conosco antes). Por exemplo, o seguinte N\u00c3O seria correto:

seudominio.com CNAME seudominio.ipzmarketing.com

Enquanto o seguinte seria correto:

newsletters.seudominio.com CNAME seudominio.ipzmarketing.com

Feito essas configura\u00e7\u00f5es, basta adicionar o novo subdom\u00ednio no painel da Mailrelay, no menu \u201cConfigura\u00e7\u00f5es\u201d -> \u201cDom\u00ednio personalizado\u201d

NOTA: Quando estiver prestes a criar o registro CNAME, verifique se anteriormente n\u00e3o havia subdom\u00ednio com o mesmo nome.

Ou seja, se quando voc\u00ea deseja criar um registro CNAME chamado newsletters.seudominio.com, caso j\u00e1 exista, voc\u00ea deve escolher outro nome de subdom\u00ednio ou excluir o existente.<\/p> <\/div>

Posso comprar a base de dados de emails da Mailrelay?<\/strong>

N\u00e3o, a Mailrelay n\u00e3o oferece nem vende bases de dados de email. O cliente \u00e9 respons\u00e1vel por criar sua pr\u00f3pria base de dados de email.<\/p> <\/div>

Qual \u00e9 o tamanho m\u00e1ximo de imagem que posso usar em minhas newsletters?<\/strong>

O tamanho m\u00e1ximo permitido \u00e9 2 MB. Normalmente, se voc\u00ea precisar de mais do que isso, significa que sua imagem n\u00e3o est\u00e1 otimizada adequadamente.

Se esse n\u00e3o for o caso, entre em contato conosco para obter suporte.<\/p> <\/div>

Posso usar autoresponders com a conta gratuita?<\/strong>

Todas as contas da Mailrelay, gratuitas ou pagas, possuem a funcionalidade necess\u00e1ria que permite criar e gerenciar autoresponders.

Voc\u00ea pode obter mais informa\u00e7\u00f5es sobre o sistema de automa\u00e7\u00f5es e autoresponders da Mailrelay aqui: https:\/\/blog.mailrelay.com\/pt\/2019\/03\/28\/mailrelay-v3-gerenciando-automacoes-e-autoresponders<\/p> <\/div>

Posso enviar mensagens autom\u00e1ticas de um feed RSS?<\/strong>

Sim, todas as contas da Mailrelay, gratuitas ou pagas, t\u00eam a op\u00e7\u00e3o de enviar novos conte\u00fados de um feed RSS. Portanto, todos os usu\u00e1rios da Mailrelay podem automatizar facilmente esta tarefa.

Voc\u00ea pode encontrar todas as informa\u00e7\u00f5es neste artigo: https:\/\/blog.mailrelay.com\/pt\/2019\/07\/11\/mailrelay-v3-como-enviar-uma-newsletter-com-as-entradas-do-seu-blog-rss-automaticamente<\/p> <\/div>

Posso importar minha lista de assinantes?<\/strong>

Claro, voc\u00ea pode importar sua lista de email sem problemas para sua conta da Mailrelay. Voc\u00ea pode fazer isto de v\u00e1rias maneiras: https:\/\/blog.mailrelay.com\/pt\/2019\/03\/06\/mailrelay-v3-primeiros-passos-guia-geral-para-enviar-uma-newsletter#Importacao_de_contatos_lista_de_assinantes<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"

Aqui voc\u00ea ir\u00e1 encontrar respostas para as d\u00favidas mais comuns sobre a Mailrelay.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-45972","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Mailrelay<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mailrelay\" \/>\n<meta property=\"og:description\" content=\"Aqui voc\u00ea ir\u00e1 encontrar respostas para as d\u00favidas mais comuns sobre a Mailrelay.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Mailrelay\" \/>\n<meta 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is Mailrelay?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Mailrelay is an advanced online email marketing platform, powerful and easy to use enough to be suitable to any kind of user or business. From small business, sending just a few hundred emails, to big corporations which send millions of emails each month.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642605767959\",\"position\":2,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642605767959\",\"name\":\"Why do I need Mailrelay?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most companies don\u2019t have the resources nor the money to have and maintain their own high performance newsletter sending system. We offer that at a very low cost and with no implantation time since you only need an user and a password to start using it.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642605927879\",\"position\":3,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642605927879\",\"name\":\"Can I send from my hotmail or yahoo account as sender address?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can\u2019t. You must have access to configure the domain\u2019s DNS records to change the SPF configuration so your emails won\u2019t be tagged as spam.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756396705\",\"position\":4,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756396705\",\"name\":\"What is the difference between monthly plans and prepaid plans?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Monthly plans have a limitation in the amount of emails you can send each month and the number of different addresses you send to. The limits and payment are monthly and the contract has a duration of 12 months.<br\\\/><br\\\/>With prepaid plans you pay for a fixed amount of emails and you can spend it as you like during 12 months with no subscribers limit.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756589446\",\"position\":5,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756589446\",\"name\":\"What are the differences between the Standard and Enterprise versions?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Mailrelay Enterprise also includes these advanced features:<br\\\/><br\\\/>\u00b7 Visual statistics with visitor tracking, clicks, and bounces.<br\\\/>\u00b7 Dynamic fields (custom newsletters).<br\\\/>\u00b7 Sign-up forms for web integration.<br\\\/>\u00b7 Custom domain.<br\\\/>\u00b7 Tracking tokens in links.<br\\\/>\u00b7 IPhone application.<br\\\/>\u00b7 Contacts sync with Microsoft Windows.<br\\\/>\u00b7 Development and integration API.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756728398\",\"position\":6,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756728398\",\"name\":\"What limitations does the free plan have?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The free version of our service has a limit of 15000 emails per month and 3000 different email addresses. You can increase that limit following us on twitter to get additional increase reaching a total of 75000 emails per month and 15000 different emails.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756934877\",\"position\":7,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642756934877\",\"name\":\"Can I send emails of any size?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can do it, but keep in mind that if your email occupies more than 100 kB, the system will account an email for each additional block of 100 kB. <br\\\/><br\\\/>If for example your emails occupies 250kB it will count as 3 emails for billing effects. Note that this is the total size of the email, including headers, text, subject and attachments. <br\\\/><br\\\/>Also, when attachments are sent they are converted to base64 format, so they occupy some 30% more than original size (https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Binary_file).\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757099261\",\"position\":8,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757099261\",\"name\":\"What happens if I consume all my monthly volume and I need to send more emails?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can contact us and to upgrade to a bigger monthly plan or get a prepaid volume if its a one time need.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757277108\",\"position\":9,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757277108\",\"name\":\"What happens if I consume my prepaid plan and I need to send more emails?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can simply contact us and get a new prepaid volume.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757366252\",\"position\":10,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757366252\",\"name\":\"Does Mailrelay detect and clean bounced and failed emails?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Our system automatically detects hard bounces and tags them as bounced so it won\u2019t send any emails to those addresses in the future. In fact we have a shared data base of invalid addresses and those detected in the import process are tagged as bounced directly.<br\\\/><br\\\/>The firs time you send your newsletter Mailrelay will detect failed emails in your data base and tag them as bounced. In future newsletters the system will only send to active subscribers and bounced addresses won\u2019t be send nor charged.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757470396\",\"position\":11,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757470396\",\"name\":\"Does Mailrelay have their own DDBB?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, we offer the platform to send and analyze the newsletters but we don\u2019t offer email lists of any kind.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757499492\",\"position\":12,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757499492\",\"name\":\"Can I send from different domains as origin?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can send from the domain you choose as long as you own it or you have administrator access over their DNS records.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757569678\",\"position\":13,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757569678\",\"name\":\"Why can\u2019t I send massive mailing from my ADSL?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Regular email providers limit the amount of emails you can send a day and besides that sending a big amount of emails through an ADSL connection would take hours, maybe days because the upstream speed is very low.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757608227\",\"position\":14,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757608227\",\"name\":\"Will I use my connection resources with Mailrelay?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you send your newsletters from our online web panel al the emails are sent entirely from our servers. If you connect to our server through SMT you will use your Internet connection in the sending.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757713651\",\"position\":15,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757713651\",\"name\":\"Do I need authorization from my subscribers?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Spanish legislation defines spam as any unsolicited email so you must have authorization from all of your subscribers to send them emails. In other countries. In other countries however, the laws are different.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757758763\",\"position\":16,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757758763\",\"name\":\"Do you guarantee that I won\u2019t be blocked in hotmail, yahoo, etc?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Neither us, nor any other company, can guarantee 100% input into a particular provider, it is something that only depends on them. The rules that filter spam email are personal to each vendor and are not public.<br\\\/><br\\\/>However, our platform is ready and designed to meet the provider requirements in terms of delivery speed, IP management, and many other factors that determine the entry or not of the emails. The most important thing for the user to enter all suppliers well is to have and maintain the subscriber list clean.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757955331\",\"position\":17,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757955331\",\"name\":\"Why can\u2019t I get a dedicated server to send mailings?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Being able to sen big amounts of emails in a short time and not have penetration problems is not only about a powerful server. It needs to have a powerful software inside and is has to be offer the necessary tools to make the sending process easy to use and be able to collect an analyze all the data from the recipients so you can know if the newsletter was useful and how to improve your future newsletters, and that\u2019s what we offer and at a very competitive price.<br\\\/><br\\\/>In order for your mailings to reach your clients inbox it\u2019s necessary to sign some agreements with Hotmail, Yahoo, Gmail \u2026 so the mailings can meet their requirements and be adapted to their strict standards, also it is necessary to have ranges of IPs that can be switched in real time, balancing the mailings from one to another IP. These requirements can\u2019t be meet with a dedicated server. If you sign for a dedicated server it is very likely that your IP will be blocked in your first mailing, leaving you with the contract for the dedicated server and unable to send more mailings. Summarizing, Mailrelay offers a system with maximum guarantee of getting to your clients inbox.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757987903\",\"position\":18,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642757987903\",\"name\":\"Can I use Mailrelay through SMTP?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes you can, but you have to keep in mind two things:<br\\\/><br\\\/>\u00b7 The sending speed will be limited by your Internet connection.<br\\\/><br\\\/>\u00b7 You won\u2019t have access to our visual statistics because in this process the emails are sent directly and not pre-processed by our system.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758184973\",\"position\":19,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758184973\",\"name\":\"How do I include unsubscribe links in newsletters?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In order to add the unsubscribe link, you can follow these steps: https:\\\/\\\/blog.mailrelay.com\\\/en\\\/2019\\\/03\\\/06\\\/mailrelay-v3-first-steps-general-guide-for-sending-a-newsletter#_Adding_the_unsubscribe_link\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758247427\",\"position\":20,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758247427\",\"name\":\"How does the subscriber limit work?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This is a very common question, sometimes the account subscriber limit can be confused for a newsletter subscriber limit or group limit. It doesn\u2019t work that way, in fact the limit represents a global limit, based on the account type you have. It doesn\u2019t matter if you make smaller subscriber groups, or even delete the subscriber once the newsletter has been sent.<br\\\/><br\\\/>Let\u2019s see an example, if your account had a limit of 5 subscribers, and you send a newsletter to the following subscribers:<br\\\/><br\\\/>\u2013 subscriber1@demo.net<br\\\/>\u2013 subscriber2@demo.net<br\\\/>\u2013 subscriber3@demo.net<br\\\/><br\\\/>At this moment we have used 3 of 5 total subscribers. Let\u2019s see another newsletter sending:<br\\\/><br\\\/>\u2013 subscriber1@demo.net<br\\\/>\u2013 subscriber2@demo.net<br\\\/>\u2013 subscriber3@demo.net<br\\\/>\u2013 subscriber4@demo.net<br\\\/>\u2013 subscriber5@demo.net<br\\\/><br\\\/>The 3 first accounts have already been used in a previous sending, these don\u2019t subtract to the limit (in any case they substract to the sendings limit, not the subscribers one), but as there are two new accounts subscriber4@demo.net and subscriber5@demo.net another 2 subscribers are used, now we have used all 5 subscribers. Now we can send newsletters to those accounts without problem, like the following:<br\\\/><br\\\/>\u2013 subscriber3@demo.net<br\\\/>\u2013 subscriber4@demo.net<br\\\/>\u2013 subscriber5@demo.net<br\\\/><br\\\/>This will work, as we are keeping to our subscribers limit. But we can not do something like:<br\\\/><br\\\/>\u2013 subscriber3@demo.net<br\\\/>\u2013 subscriber4@demo.net<br\\\/>\u2013 subscriber6@demo.net<br\\\/>\u2013 subscriber7@demo.net<br\\\/><br\\\/>As we would be subtracting subscribers to the limit, which is already 0, this would stop the newsletters.<br\\\/>IMPORTANT: deleting subscribers, making smaller groups and so on doesn\u2019t affect the subscriber limit, as it only counts emails sent to different email accounts.<br\\\/><br\\\/>IMPORTANT: each month the limit is put to 0, so each month you have the opportunity to send emails to different accounts.<br\\\/><br\\\/>IMPORTANT: take a look to the menu \u201cStatistics\u201d -> \u201cPackages statistics\u201d in order to see a summary of used sends and subscribers.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758312363\",\"position\":21,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758312363\",\"name\":\"How can I log into my account from the mailrelay.com site?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This is another question we are asked from time to time, the answer is you only need to click on the login button of the top right corner. And there usually introduce your email so the form looks like:<br\\\/><br\\\/>https:\\\/\\\/demo.ipzmarketing.com<br\\\/><br\\\/>Each user has a different url, but can always be found on the welcome email.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758431339\",\"position\":22,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758431339\",\"name\":\"Can I use email addresses with accents, \u00f1 or \u00e7?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Whether you want to send your newsletter from an email address that contains these characters, or between the accounts of your target clients exist accounts that contain these characters, we must consider several things.<br\\\/><br\\\/>On the one hand we must understand that an email address is divided into two parts, separated by the @:<br\\\/>local-part@domain-name<br\\\/><br\\\/>The domain name must correspond to an existing domain, and must comply with the rules for domain names. <br\\\/><br\\\/>These usually include letters, numbers, hyphens and periods (may exist domain names with \u00f1). You can find more information on the following link https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Hostname<br\\\/><br\\\/>The local part can use any of the following characters:<br\\\/><br\\\/>\u2013 Uppercase and lowercase characters from the English alphabet<br\\\/>\u2013 Numbers from 0 to 9<br\\\/>\u2013 The following characters !#$%&\u2019*+-\\\/=?^_`{|}~<br\\\/>\u2013 The dot character \u201c.\u201d (but not at the beginning or at the end of the local part, or repeated twice)<br\\\/>\u2013 Certain special characters \u201c(),:;<>@[] with some restrictions<br\\\/><br\\\/>Note that the local part must comply with the provisions of the following:<br\\\/><br\\\/>\u2013 Latin Alphabet (with diacritics): Pel\u00e9@example.com<br\\\/>\u2013 Greek Alphabet<br\\\/>\u2013 Japanese Characters<br\\\/>\u2013 Cyrillic Characters<br\\\/><br\\\/>Might not work on all servers and mail clients.<br\\\/><br\\\/>For more information, visit the following article https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Email_address\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758513893\",\"position\":23,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758513893\",\"name\":\"How to setup a custom domain to access the panel and rename tracking links?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Usually to access your Mailrelay account, you must use a URL similar to this:<br\\\/><br\\\/>yourdomain.ipzmarketing.com<br\\\/><br\\\/>Where \u201cyourdomain\u201d is replaced by the domain name of your company. Thus, this way the ending \u201c.ip-zone.com\u201d is always added to your domain name. But it is possible to make some settings for you to access directly using your domain name, for example:<br\\\/><br\\\/>newsletters.yourdomain.com<br\\\/><br\\\/>Or anything else you want in place of \u201cnewsletters\u201d. If you want to make this change you will need to create a CNAME record in DNS for the subdomain you want. This must be done from the admin panel of your domain host, and must point to yourdomain.ipzmarketing.com<br\\\/><br\\\/>Note that you must use a subdomain, pointing directly to the main domain could prevent your site to not work properly (if in doubt contact us before). For example, the following would NOT be correct:<br\\\/><br\\\/>yourdomain.com CNAME yourdomain.ipzmarketing.com<br\\\/><br\\\/>While the following would be fine:<br\\\/><br\\\/>newsletters.yourdomain.com CNAME yourdomain.ipzmarketing.com<br\\\/><br\\\/>Once these settings are done you only have to add the new subdomain in the Mailrelay panel, in the menu \u201cSettings\u201d -> \u201cCustom Domain\u201d<br\\\/><br\\\/>NOTE: When you are about to create the CNAME record you must check that previously there was no subdomain with the same name. <br\\\/><br\\\/>That is, if when you want to create a CNAME record named newsletters.yourdomain.com, if it already exists, you must choose another subdomain name, or delete the existing one.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758699963\",\"position\":24,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758699963\",\"name\":\"Can I buy the emails database from Mailrelay?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, Mailrelay doesn\u2019t offer or sell email databases. The client is responsible of creating his\\\/her own email database.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758749650\",\"position\":25,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758749650\",\"name\":\"What\u2019s the maximum image size I can use in my newsletters?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The maximum size allowed is 2 MB. Usually, if you need more than that, it means your image is not properly optimized.<br\\\/><br\\\/>If that is not the case, please contact us for support.\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758773801\",\"position\":26,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758773801\",\"name\":\"Can I use autoresponders with the free account?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All Mailrelay accounts, either free or paid have the necessary functionality that allows you to create and manage autoresponders.<br\\\/><br\\\/>You can have more information about the Mailrelay autoresponder here: https:\\\/\\\/blog.mailrelay.com\\\/en\\\/2019\\\/03\\\/28\\\/mailrelay-v3-managing-automations-and-autoresponders\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758825379\",\"position\":27,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758825379\",\"name\":\"Can I send automatic messages from an RSS feed?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, all Mailrelay accounts, either free or paid have the option to send new contents from an RSS feed. Therefore, all Mailrelay users can easily automate this task. <br\\\/><br\\\/>You can find all the information on this article: https:\\\/\\\/blog.mailrelay.com\\\/en\\\/2019\\\/07\\\/11\\\/mailrelay-v3-how-to-send-a-newsletter-with-your-blog-entries-rss-automatically\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758859843\",\"position\":28,\"url\":\"https:\\\/\\\/wpstaging.mailrelay.com\\\/pt\\\/faq\\\/#faq-question-1642758859843\",\"name\":\"Can I import my subscriber list?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Of course, you can import your email list without trouble to your Mailrelay account. You can do it in several ways: https:\\\/\\\/blog.mailrelay.com\\\/en\\\/2019\\\/03\\\/06\\\/mailrelay-v3-first-steps-general-guide-for-sending-a-newsletter#_Importing_contacts_subscriber_list\",\"inLanguage\":\"pt-BR\"},\"inLanguage\":\"pt-BR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Mailrelay","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"pt_BR","og_type":"article","og_title":"FAQ - Mailrelay","og_description":"Aqui voc\u00ea ir\u00e1 encontrar respostas para as d\u00favidas mais comuns sobre a Mailrelay.","og_url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/","og_site_name":"Mailrelay","article_publisher":"https:\/\/www.facebook.com\/Mailrelay\/","article_modified_time":"2022-03-21T20:14:47+00:00","twitter_card":"summary_large_image","twitter_site":"@mailrelay","twitter_misc":{"Est. tempo de leitura":"12 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/","url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/","name":"FAQ - 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From small business, sending just a few hundred emails, to big corporations which send millions of emails each month.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642605767959","position":2,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642605767959","name":"Why do I need Mailrelay?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Most companies don\u2019t have the resources nor the money to have and maintain their own high performance newsletter sending system. We offer that at a very low cost and with no implantation time since you only need an user and a password to start using it.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642605927879","position":3,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642605927879","name":"Can I send from my hotmail or yahoo account as sender address?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can\u2019t. You must have access to configure the domain\u2019s DNS records to change the SPF configuration so your emails won\u2019t be tagged as spam.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756396705","position":4,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756396705","name":"What is the difference between monthly plans and prepaid plans?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Monthly plans have a limitation in the amount of emails you can send each month and the number of different addresses you send to. The limits and payment are monthly and the contract has a duration of 12 months.<br\/><br\/>With prepaid plans you pay for a fixed amount of emails and you can spend it as you like during 12 months with no subscribers limit.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756589446","position":5,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756589446","name":"What are the differences between the Standard and Enterprise versions?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Mailrelay Enterprise also includes these advanced features:<br\/><br\/>\u00b7 Visual statistics with visitor tracking, clicks, and bounces.<br\/>\u00b7 Dynamic fields (custom newsletters).<br\/>\u00b7 Sign-up forms for web integration.<br\/>\u00b7 Custom domain.<br\/>\u00b7 Tracking tokens in links.<br\/>\u00b7 IPhone application.<br\/>\u00b7 Contacts sync with Microsoft Windows.<br\/>\u00b7 Development and integration API.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756728398","position":6,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756728398","name":"What limitations does the free plan have?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The free version of our service has a limit of 15000 emails per month and 3000 different email addresses. You can increase that limit following us on twitter to get additional increase reaching a total of 75000 emails per month and 15000 different emails.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756934877","position":7,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642756934877","name":"Can I send emails of any size?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can do it, but keep in mind that if your email occupies more than 100 kB, the system will account an email for each additional block of 100 kB. <br\/><br\/>If for example your emails occupies 250kB it will count as 3 emails for billing effects. Note that this is the total size of the email, including headers, text, subject and attachments. <br\/><br\/>Also, when attachments are sent they are converted to base64 format, so they occupy some 30% more than original size (https:\/\/en.wikipedia.org\/wiki\/Binary_file).","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757099261","position":8,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757099261","name":"What happens if I consume all my monthly volume and I need to send more emails?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can contact us and to upgrade to a bigger monthly plan or get a prepaid volume if its a one time need.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757277108","position":9,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757277108","name":"What happens if I consume my prepaid plan and I need to send more emails?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can simply contact us and get a new prepaid volume.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757366252","position":10,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757366252","name":"Does Mailrelay detect and clean bounced and failed emails?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes. Our system automatically detects hard bounces and tags them as bounced so it won\u2019t send any emails to those addresses in the future. In fact we have a shared data base of invalid addresses and those detected in the import process are tagged as bounced directly.<br\/><br\/>The firs time you send your newsletter Mailrelay will detect failed emails in your data base and tag them as bounced. In future newsletters the system will only send to active subscribers and bounced addresses won\u2019t be send nor charged.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757470396","position":11,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757470396","name":"Does Mailrelay have their own DDBB?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, we offer the platform to send and analyze the newsletters but we don\u2019t offer email lists of any kind.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757499492","position":12,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757499492","name":"Can I send from different domains as origin?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can send from the domain you choose as long as you own it or you have administrator access over their DNS records.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757569678","position":13,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757569678","name":"Why can\u2019t I send massive mailing from my ADSL?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Regular email providers limit the amount of emails you can send a day and besides that sending a big amount of emails through an ADSL connection would take hours, maybe days because the upstream speed is very low.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757608227","position":14,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757608227","name":"Will I use my connection resources with Mailrelay?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you send your newsletters from our online web panel al the emails are sent entirely from our servers. If you connect to our server through SMT you will use your Internet connection in the sending.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757713651","position":15,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757713651","name":"Do I need authorization from my subscribers?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Spanish legislation defines spam as any unsolicited email so you must have authorization from all of your subscribers to send them emails. In other countries. In other countries however, the laws are different.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757758763","position":16,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757758763","name":"Do you guarantee that I won\u2019t be blocked in hotmail, yahoo, etc?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Neither us, nor any other company, can guarantee 100% input into a particular provider, it is something that only depends on them. The rules that filter spam email are personal to each vendor and are not public.<br\/><br\/>However, our platform is ready and designed to meet the provider requirements in terms of delivery speed, IP management, and many other factors that determine the entry or not of the emails. The most important thing for the user to enter all suppliers well is to have and maintain the subscriber list clean.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757955331","position":17,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757955331","name":"Why can\u2019t I get a dedicated server to send mailings?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Being able to sen big amounts of emails in a short time and not have penetration problems is not only about a powerful server. It needs to have a powerful software inside and is has to be offer the necessary tools to make the sending process easy to use and be able to collect an analyze all the data from the recipients so you can know if the newsletter was useful and how to improve your future newsletters, and that\u2019s what we offer and at a very competitive price.<br\/><br\/>In order for your mailings to reach your clients inbox it\u2019s necessary to sign some agreements with Hotmail, Yahoo, Gmail \u2026 so the mailings can meet their requirements and be adapted to their strict standards, also it is necessary to have ranges of IPs that can be switched in real time, balancing the mailings from one to another IP. These requirements can\u2019t be meet with a dedicated server. If you sign for a dedicated server it is very likely that your IP will be blocked in your first mailing, leaving you with the contract for the dedicated server and unable to send more mailings. Summarizing, Mailrelay offers a system with maximum guarantee of getting to your clients inbox.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757987903","position":18,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642757987903","name":"Can I use Mailrelay through SMTP?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes you can, but you have to keep in mind two things:<br\/><br\/>\u00b7 The sending speed will be limited by your Internet connection.<br\/><br\/>\u00b7 You won\u2019t have access to our visual statistics because in this process the emails are sent directly and not pre-processed by our system.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758184973","position":19,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758184973","name":"How do I include unsubscribe links in newsletters?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In order to add the unsubscribe link, you can follow these steps: https:\/\/blog.mailrelay.com\/en\/2019\/03\/06\/mailrelay-v3-first-steps-general-guide-for-sending-a-newsletter#_Adding_the_unsubscribe_link","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758247427","position":20,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758247427","name":"How does the subscriber limit work?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"This is a very common question, sometimes the account subscriber limit can be confused for a newsletter subscriber limit or group limit. It doesn\u2019t work that way, in fact the limit represents a global limit, based on the account type you have. It doesn\u2019t matter if you make smaller subscriber groups, or even delete the subscriber once the newsletter has been sent.<br\/><br\/>Let\u2019s see an example, if your account had a limit of 5 subscribers, and you send a newsletter to the following subscribers:<br\/><br\/>\u2013 subscriber1@demo.net<br\/>\u2013 subscriber2@demo.net<br\/>\u2013 subscriber3@demo.net<br\/><br\/>At this moment we have used 3 of 5 total subscribers. Let\u2019s see another newsletter sending:<br\/><br\/>\u2013 subscriber1@demo.net<br\/>\u2013 subscriber2@demo.net<br\/>\u2013 subscriber3@demo.net<br\/>\u2013 subscriber4@demo.net<br\/>\u2013 subscriber5@demo.net<br\/><br\/>The 3 first accounts have already been used in a previous sending, these don\u2019t subtract to the limit (in any case they substract to the sendings limit, not the subscribers one), but as there are two new accounts subscriber4@demo.net and subscriber5@demo.net another 2 subscribers are used, now we have used all 5 subscribers. Now we can send newsletters to those accounts without problem, like the following:<br\/><br\/>\u2013 subscriber3@demo.net<br\/>\u2013 subscriber4@demo.net<br\/>\u2013 subscriber5@demo.net<br\/><br\/>This will work, as we are keeping to our subscribers limit. But we can not do something like:<br\/><br\/>\u2013 subscriber3@demo.net<br\/>\u2013 subscriber4@demo.net<br\/>\u2013 subscriber6@demo.net<br\/>\u2013 subscriber7@demo.net<br\/><br\/>As we would be subtracting subscribers to the limit, which is already 0, this would stop the newsletters.<br\/>IMPORTANT: deleting subscribers, making smaller groups and so on doesn\u2019t affect the subscriber limit, as it only counts emails sent to different email accounts.<br\/><br\/>IMPORTANT: each month the limit is put to 0, so each month you have the opportunity to send emails to different accounts.<br\/><br\/>IMPORTANT: take a look to the menu \u201cStatistics\u201d -> \u201cPackages statistics\u201d in order to see a summary of used sends and subscribers.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758312363","position":21,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758312363","name":"How can I log into my account from the mailrelay.com site?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"This is another question we are asked from time to time, the answer is you only need to click on the login button of the top right corner. And there usually introduce your email so the form looks like:<br\/><br\/>https:\/\/demo.ipzmarketing.com<br\/><br\/>Each user has a different url, but can always be found on the welcome email.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758431339","position":22,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758431339","name":"Can I use email addresses with accents, \u00f1 or \u00e7?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Whether you want to send your newsletter from an email address that contains these characters, or between the accounts of your target clients exist accounts that contain these characters, we must consider several things.<br\/><br\/>On the one hand we must understand that an email address is divided into two parts, separated by the @:<br\/>local-part@domain-name<br\/><br\/>The domain name must correspond to an existing domain, and must comply with the rules for domain names. <br\/><br\/>These usually include letters, numbers, hyphens and periods (may exist domain names with \u00f1). You can find more information on the following link https:\/\/en.wikipedia.org\/wiki\/Hostname<br\/><br\/>The local part can use any of the following characters:<br\/><br\/>\u2013 Uppercase and lowercase characters from the English alphabet<br\/>\u2013 Numbers from 0 to 9<br\/>\u2013 The following characters !#$%&\u2019*+-\/=?^_`{|}~<br\/>\u2013 The dot character \u201c.\u201d (but not at the beginning or at the end of the local part, or repeated twice)<br\/>\u2013 Certain special characters \u201c(),:;<>@[] with some restrictions<br\/><br\/>Note that the local part must comply with the provisions of the following:<br\/><br\/>\u2013 Latin Alphabet (with diacritics): Pel\u00e9@example.com<br\/>\u2013 Greek Alphabet<br\/>\u2013 Japanese Characters<br\/>\u2013 Cyrillic Characters<br\/><br\/>Might not work on all servers and mail clients.<br\/><br\/>For more information, visit the following article https:\/\/en.wikipedia.org\/wiki\/Email_address","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758513893","position":23,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758513893","name":"How to setup a custom domain to access the panel and rename tracking links?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Usually to access your Mailrelay account, you must use a URL similar to this:<br\/><br\/>yourdomain.ipzmarketing.com<br\/><br\/>Where \u201cyourdomain\u201d is replaced by the domain name of your company. Thus, this way the ending \u201c.ip-zone.com\u201d is always added to your domain name. But it is possible to make some settings for you to access directly using your domain name, for example:<br\/><br\/>newsletters.yourdomain.com<br\/><br\/>Or anything else you want in place of \u201cnewsletters\u201d. If you want to make this change you will need to create a CNAME record in DNS for the subdomain you want. This must be done from the admin panel of your domain host, and must point to yourdomain.ipzmarketing.com<br\/><br\/>Note that you must use a subdomain, pointing directly to the main domain could prevent your site to not work properly (if in doubt contact us before). For example, the following would NOT be correct:<br\/><br\/>yourdomain.com CNAME yourdomain.ipzmarketing.com<br\/><br\/>While the following would be fine:<br\/><br\/>newsletters.yourdomain.com CNAME yourdomain.ipzmarketing.com<br\/><br\/>Once these settings are done you only have to add the new subdomain in the Mailrelay panel, in the menu \u201cSettings\u201d -> \u201cCustom Domain\u201d<br\/><br\/>NOTE: When you are about to create the CNAME record you must check that previously there was no subdomain with the same name. <br\/><br\/>That is, if when you want to create a CNAME record named newsletters.yourdomain.com, if it already exists, you must choose another subdomain name, or delete the existing one.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758699963","position":24,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758699963","name":"Can I buy the emails database from Mailrelay?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, Mailrelay doesn\u2019t offer or sell email databases. The client is responsible of creating his\/her own email database.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758749650","position":25,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758749650","name":"What\u2019s the maximum image size I can use in my newsletters?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The maximum size allowed is 2 MB. Usually, if you need more than that, it means your image is not properly optimized.<br\/><br\/>If that is not the case, please contact us for support.","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758773801","position":26,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758773801","name":"Can I use autoresponders with the free account?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"All Mailrelay accounts, either free or paid have the necessary functionality that allows you to create and manage autoresponders.<br\/><br\/>You can have more information about the Mailrelay autoresponder here: https:\/\/blog.mailrelay.com\/en\/2019\/03\/28\/mailrelay-v3-managing-automations-and-autoresponders","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758825379","position":27,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758825379","name":"Can I send automatic messages from an RSS feed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, all Mailrelay accounts, either free or paid have the option to send new contents from an RSS feed. Therefore, all Mailrelay users can easily automate this task. <br\/><br\/>You can find all the information on this article: https:\/\/blog.mailrelay.com\/en\/2019\/07\/11\/mailrelay-v3-how-to-send-a-newsletter-with-your-blog-entries-rss-automatically","inLanguage":"pt-BR"},"inLanguage":"pt-BR"},{"@type":"Question","@id":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758859843","position":28,"url":"https:\/\/wpstaging.mailrelay.com\/pt\/faq\/#faq-question-1642758859843","name":"Can I import my subscriber list?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Of course, you can import your email list without trouble to your Mailrelay account. You can do it in several ways: https:\/\/blog.mailrelay.com\/en\/2019\/03\/06\/mailrelay-v3-first-steps-general-guide-for-sending-a-newsletter#_Importing_contacts_subscriber_list","inLanguage":"pt-BR"},"inLanguage":"pt-BR"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"testimonials":false,"author-image":false,"yarpp-thumbnail":false},"uagb_author_info":{"display_name":"mailrelay","author_link":"https:\/\/wpstaging.mailrelay.com\/pt\/blog\/author\/mailrelay\/"},"uagb_comment_info":0,"uagb_excerpt":"Aqui voc\u00ea ir\u00e1 encontrar respostas para as d\u00favidas mais comuns sobre a Mailrelay.","_links":{"self":[{"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/pages\/45972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/comments?post=45972"}],"version-history":[{"count":3,"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/pages\/45972\/revisions"}],"predecessor-version":[{"id":45976,"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/pages\/45972\/revisions\/45976"}],"wp:attachment":[{"href":"https:\/\/wpstaging.mailrelay.com\/pt\/wp-json\/wp\/v2\/media?parent=45972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}