{"id":41671,"date":"2014-02-17T08:58:09","date_gmt":"2014-02-17T08:58:09","guid":{"rendered":"https:\/\/wp.lvh.me\/blog\/2014\/02\/17\/solucao-de-problemas-com-a-interface-da-mailrelay\/"},"modified":"2022-05-13T16:41:22","modified_gmt":"2022-05-13T16:41:22","slug":"solucao-de-problemas-com-a-interface-da-mailrelay","status":"publish","type":"post","link":"https:\/\/wpstaging.mailrelay.com\/pt\/blog\/2014\/02\/17\/solucao-de-problemas-com-a-interface-da-mailrelay\/","title":{"rendered":"Solu\u00e7\u00e3o de problemas com a interface da Mailrelay"},"content":{"rendered":"<p>Nossa equipe detectou que alguns usu\u00e1rios as vezes experimentam problemas com a interface da <strong><span style=\"color: #3366ff;\">Mail<\/span>relay<\/strong> por motivos alheios ao nosso sistema que podem fazer com que os bot\u00f5es n\u00e3o funcionem corretamente, os menus n\u00e3o sejam exibidos, n\u00e3o seja poss\u00edvel visualizar corretamente os elementos, ETC.<\/p>\n<p><strong>Vamos repassar alguns destes motivos<\/strong> para fazer um pequeno guia b\u00e1sico para que voc\u00ea possa assegurar-se de que tudo est\u00e1 corretamente configurado:<\/p>\n<p><strong>1. Voc\u00ea deve utilizar unicamente<\/strong> os navegadores Internet Explorer, Chrome\u00a0ou Firefox.<\/p>\n<p><strong>2. Certifique-se de que seu navegador est\u00e1 atualizado<\/strong> com a \u00faltima vers\u00e3o dispon\u00edvel, se este n\u00e3o for o caso, atualize o navegador e tente outra vez. A <strong><span style=\"color: #3366ff;\">Mail<\/span>relay<\/strong> n\u00e3o oferece suporte para vers\u00f5es antigas dos navegadores de internet.<\/p>\n<p><a href=\"https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/chrome-atualizado.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-32308\" style=\"border: 5px solid gray; margin: 5px;\" src=\"https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/chrome-atualizado.jpg\" alt=\"chrome atualizado\" width=\"600\" height=\"250\" \/><\/a><\/p>\n<p><strong>3. Desative o zoom do navegador.<\/strong> Voc\u00ea pode fazer isto teclando Control+0 ou atrav\u00e9s das op\u00e7\u00f5es de visualiza\u00e7\u00e3o do seu navegador.<\/p>\n<p><strong>4. Abra uma janela de navega\u00e7\u00e3o an\u00f4nima ou navega\u00e7\u00e3o privada<\/strong> e acesse a sua conta da <strong><span style=\"color: #3366ff;\">Mail<\/span>relay<\/strong> atrav\u00e9s desta janela. Se o problema n\u00e3o ocorrer mais, ele estava sendo ocasionado por algum complemento, uma vez que eles s\u00e3o desativados ao utilizar este tipo de navega\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/nova-janela-chrome.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-32310\" style=\"margin: 5px; border: 5px solid gray;\" src=\"https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/nova-janela-chrome.jpg\" alt=\"nova janela chrome\" width=\"600\" height=\"336\" srcset=\"https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/nova-janela-chrome.jpg 752w, https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/nova-janela-chrome-300x168.jpg 300w, https:\/\/wpstaging.mailrelay.com\/wp-content\/uploads\/2014\/02\/nova-janela-chrome-110x61.jpg 110w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Voc\u00ea pode aprender como acessar sua conta da <strong><span style=\"color: #3366ff;\">Mail<\/span>relay<\/strong> em modo an\u00f4nimo:<\/p>\n<p><strong>Internet Explorer &#8211;<\/strong> <a href=\"http:\/\/windows.microsoft.com\/pt-br\/internet-explorer\/products\/ie-9\/features\/in-private\">http:\/\/windows.microsoft.com\/pt-br\/internet-explorer\/products\/ie-9\/features\/in-private<\/a><\/p>\n<p><strong>Chrome &#8211;<\/strong> <a href=\"https:\/\/support.google.com\/chrome\/answer\/95464?hl=pt-BR\">https:\/\/support.google.com\/chrome\/answer\/95464?hl=pt-BR<\/a><\/p>\n<p><strong>5. Desative qualquer proxy,<\/strong> tanto a n\u00edvel local, como a n\u00edvel de\u00a0operadora. Este tipo de sistema pode afetar as rea\u00e7\u00f5es e chamadas dos\u00a0bot\u00f5es da interface da<strong><span style=\"color: #3366ff;\"> Mail<\/span>relay<\/strong>, fazendo com que o comando n\u00e3o seja\u00a0enviado, que seja repetido, ETC.<\/p>\n<p>Se ap\u00f3s realizar todos estes passos voc\u00ea continua experimentando\u00a0problemas, por favor entre em contato com o nosso departamento de\u00a0suporte.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nossa equipe detectou que alguns usu\u00e1rios as vezes experimentam problemas com a interface da Mailrelay por motivos alheios ao nosso sistema que podem fazer com que os bot\u00f5es n\u00e3o funcionem corretamente, os menus n\u00e3o sejam exibidos, n\u00e3o seja poss\u00edvel visualizar corretamente os elementos, ETC. Vamos repassar alguns destes motivos para fazer um pequeno guia b\u00e1sico [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":32300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[67,68],"tags":[],"class_list":["post-41671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-avanzado","category-tutorialesprimeros-pasos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solu\u00e7\u00e3o de problemas com a interface da Mailrelay - Mailrelay<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solu\u00e7\u00e3o de problemas com a interface da Mailrelay - Mailrelay\" \/>\n<meta property=\"og:description\" content=\"Nossa equipe detectou que alguns usu\u00e1rios as vezes experimentam problemas com a interface da Mailrelay por motivos alheios ao nosso sistema que podem fazer com que os bot\u00f5es n\u00e3o funcionem corretamente, os menus n\u00e3o sejam exibidos, n\u00e3o seja poss\u00edvel visualizar corretamente os elementos, ETC. 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